Workspace List - Row Checkbox - Edit Button - Form Doesn't Populate

VictorTheGeek · 3 weeks ago

When I'm using a Workspace List, click a row's checkbox, then the edit button, a form opens to the right but it doesn't populate with any of the row's data. How do I get the data to populate?

ServiceNow version = Yokohama

Dinesh Chilaka · 3 weeks ago

Hi @VictorTheGeek ,

The Edit button performs a partial update—only the fields you enter values for get updated, while the rest remain unchanged. Out-of-the-box (OOB), the form doesn't populate with the selected row's data. This makes sense for a single record selection, but when multiple records are selected and you click Edit, it's unclear which row's data should populate the form. That's why they designed the OOB functionality this way.

There is a pencil icon which is prior to the row check box, if we use that it will be functioning as like your requirement.

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PoonkodiS · 3 weeks ago

Hi @VictorTheGeek

I understand what you are asking,we select the record with the data but the data is not showing in the edit preview panel in SOW.Because, workspaces are used by service desk agents, it helps to update multiple records(bulk changes).For example, if you want to edit two or more records with different data ,what is the record data it will show?

Now, i select two records with different callers

And , then edit with another caller name the name of the caller is changed .That's why it is used for update multiple records.

Refer this article ,how to edit preview panel in SOW

https://www.servicenow.com/community/service-operations-workspace/service-operations-workspace-how-t...

Regards,

Poonkodi