We have an ask where Workplace Agents are able to update an embedded variable on a submitted case within the Workplace Workspace.
The variable (meeting_date) is currently read-only, and needs to be able to be amended by the agent working on the case, and just this field.
What I have tried so far:
- Added the roles ot the Write and Read roles on the Variable and Container records (Unsuccessful)
- Created UI Policy to make variable writable (Works in classic UI, not Workspace)
- g_form.setReadOnly() doesn't work on Workspaces, tried and works on the Classic, not Workspace
- Checked ACLS on the Case table and the question_answer table. Even with correct roles, editing is not possible.
Is this just not possible, or is there something I am missing?
Thanks for any help provided.
