Wrong timestamp in Standard Ticket Conversations

[vidhya_mouli]

When a user adds comments in the portal, the timestamp is 1 hour behind the actual time. How do I fix this?

[James Schwab]

Hi Vidhya,

Have you considered the time zone of the logged in user who is viewing the Portal Comments?

I would try changing the time zone on the sys_user record of your user, clear your cache, and then check the Portal comments again as that user.

Compare that to a user in the correct time zone, and see if that is leading to the difference in display values.