Xanadu Dashboard Refresh after migrating dashboards

hunt4grouse · ‎04-16-2025

After migrating dashboards to the new data visualization features the dashboard no longer does a refresh after working a ticket.

Example: Click on an incident or ticket from a list widget, reassign or close the ticket, when you land back on the dashboard the ticket is still in your list. You need to refresh the dashboard or browser page for it to update the list.

Has anyone found a work around or have insight as to when this will be fixed?

Dr Atul G- LNG · ‎04-16-2025

Hi @hunt4grouse

This is expected behavior. You can activate some browser extensions to auto-refresh the page.

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jonsan09 · ‎04-16-2025

If you are using Platform Analytics dashboards you try checking the dashboard settings: https://www.servicenow.com/docs/csh?topicname=configure-ac-db-settings.html&version=latest

hunt4grouse · ‎04-16-2025

The settings only allow a refresh rate of every 10 min.

The legacy dashboards would refresh when you came back to the dashboard view.

Seems like a logical flow that has been changed. Image working 100 tickets a day and having to refresh manually every time.