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03-05-2026 05:04 AM
In Zurich the Integration user doesn't show up in OAuth application user drop-down in the Inbound integrations: OAuth - Client credentials grant.
I also cannot check the 'Web Services integration user only' when creating the user as that's hidden, so which roles do I need to add to my integration user to make it be listed in the drop-down? (I have tried with both Human and Machine in the Identity type without any joy so far...)
Solved! Go to Solution.
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03-08-2026 11:36 PM
Thanks for coming back to me again on this issue, @Tanushree Maiti , much appreciated.
However, I have realized what my issue was over the weekend. You have to give the user created a first and last name for it to show up in the Inbound integrations drop-down list. I suppose it's my lack of ServiceNow knowledge that caused me to fall into this trap...
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3 weeks ago - last edited 3 weeks ago
I'm having the same issue where the user won't appear in the list. However my integration user does have a first and last name.
It is web service only, and an internal integration user.
Are the requirements for oauth users listed somewhere?
Edit - if anyone else finds this, it's a bug in Zurich. See KB2624687 for a work around.
