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Meghana Pothine
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Welcome to ServiceNow® Are you ready to start your DevOps implementation journey? This guide gives you valuable information you can share with your team, including proven guidance and links to key resources—all designed to set you on the path to success. While this guide is primarily designed for ServiceNow platform owners, it also contains useful information if you have a different role in your organization. Let’s get started! |
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Guide Overview Here’s an overview of the topics we will cover in the guide:
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Start by familiarizing yourself with how ServiceNow connects to DevOps ServiceNow provides an applications as part of ITSM Pro and Enterprise to connect the world of DevOps to the work in ServiceNow. This application, which helps deliver core ServiceNow’s Value Stream Management capabilities, is called DevOps Change Velocity.
DevOps Change Velocity comes with three featured modules that let you improve pipeline performance, increase service availability, and accelerate innovation. DevOps Insights: Communicate across value streams and teams with unique insights into key DevOps metrics. (product page) (product documentation) (Store app page) DevOps Data Model: Harmonize and model your Azure DevOps, GitLab, Jenkins, and other DevOps pipelines in ServiceNow for simpler management of the process and unique end-to-end visibility. (Store app page) DevOps Integrations: Bring information in to ServiceNow from the tools your developers are already using across the entire pipeline including planning tools like Jira, git repositories, CI/CD tools, testing solutions, security scanners, and artifact repositories. (Store app page)
This DevOps Change Velocity Fundamentals on-demand course will also help you to understand some of the key DevOps connectivity applications and how they work. If you are new to ServiceNow, we also strongly recommend that you take this very short Get Started with the Now Platform course to learn the platform basics. If you want a deeper dive into using the Now Platform, a longer ServiceNow Fundamentals course is also available. |
In addition to Now Platform® core features, DevOps capabilities work hand-in-hand with other product components to add further value including:
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Identify your desired business outcomes Before you start to implement the DevOps connectivity, it’s critical to have a clear vision of what you want to accomplish. Connecting DevOps allows you to deliver many positive business outcomes, and you can achieve all of this over time. However, by deciding which outcomes are most important for your organization and agreeing on them with your stakeholders, you can set clear expectations and tailor your initial implementation to realize these goals. Here are some outcomes to aim for:
If you want guidance on maximizing the value of your DevOps investment, this DevOps Success Map shows you how to envision, create, validate, and champion value using Now Value, our proven methodology to realize success with ServiceNow. |
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Chart a path to implementation Work with ServiceNow experts If you have chosen to work with a ServiceNow partner or ServiceNow Expert Services for your implementation, it’s important to clearly communicate the business outcomes you want to achieve and agree on a well-structured roadmap to attain these goals. If you need guidance on successfully engaging with an implementation partner, this workbook is an excellent starting point. To accelerate time to value and reduce risk, make sure that your partner uses Now Create, ServiceNow’s library of more than 700 leading implementation practices. We also recommend you use Now Create if you are self-implementing, as it provides a wealth of assets designed to guide you to success. If you want to work with a partner but haven’t selected one yet, check out our Partner Finder or talk to your ServiceNow account representative about ServiceNow Expert Services. We can also work with your chosen partner to infuse our expertise into your implementation through our ServiceNow Co-Delivery service offering. For those of you who have purchased ServiceNow Impact services you will have ServiceNow experts and resources at your fingertips to help you through your implementation of DevOps and achieving your goals. If you do not have a ServiceNow Impact package, consider how having dedicated resources, discounted training, and jumpstart services can help you get the most out of your ServiceNow investment. Read more here. |
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Choose Self-implementation Build your team’s skills If you are planning to self-implement, you need to give your platform team the skills they need to succeed. The best way of doing this is to become a certified ServiceNow professional. We offer several certification paths for different roles on your team. Check out the links below:
Make your implementation smooth and easy For a comprehensive implementation process framework that is proven to scale to the largest, most complex global deployments, check out our Success Packs on Now Create. Success Packs tailor our core Now Create methodology consisting of more than 700 leading practices to deliver business outcomes aligned with specific product sets. Here’s the Success Pack for DevOps:
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Pro Tip Stick to out-of-the-box ServiceNow functionality wherever possible. The DevOps Process Guide provides detailed descriptions of “as designed” ServiceNow functionality for key DevOps capabilities. |
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Prepare for organizational change To successfully leverage DevOps best practices, you need your business to understand and use DevOps and recognize its benefits. To do this, you need to communicate what’s changing and why to both your end users and development organizations. You also need to ensure that your ServiceNow admins are trained on ServiceNow DevOps. This webpage provides detailed guidance on how to plan for organizational change. If you need help creating a winning communications plan, this communications plan template also provides useful advice. The following courses are a great starting point for training your agents and other DevOps process users: |
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Bookmark these resources! ServiceNow Customer Success Center -- The CSC is a one-stop shop that gives you instant access to proven methodologies, leading practices, and expert insights and advice. NowSupport -- You can get technical issues resolved quickly by contacting our team comprised of ServiceNow employees with deep product knowledge and real-world experience. Read more here on how to use support. |
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