ServiceNow Support for Sweagle legacy products

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Beginning September 21, 2020, we are expanding our Sweagle support capabilities to provide faster access to the help you need to continuously improve your configuration data management program.  

This new aspect of Sweagle support provides you support resources via the Now Support (HI) portal.  Access this 24/7 resource for knowledge, documentation, and expert support, or raise tickets for requests. 

Starting September 21, 2020: 
 

1. To report an issue, submit a case on Now Support (HI) portal. First time logging in?  You’ll be asked to set up your login, password, and multi-factor authentication. 
2. Click on the “Get help” Icon, and then click on the “Open a Case” button.  
3. Fill in the form with your case details per the instructions on it. 
4. Please make sure to add the keyword SWEAGLE to the case subject. This will help route your case accurately to the Sweagle support team within ServiceNow.  
5. That’s it! Your case will now be handled by the support team as they have always been.

For further information on submitting cases, please refer to the following video and this KB article. 

Useful Resources 

Here are some quick links to key features available to you in this enhanced support model and for continued access to the Sweagle team. 

• Sweagle Knowledge Base 

Find links to our knowledge articles in one place.   From Getting Started, Security details, to our General FAQ - all things Sweagle!