Devops implementation Plan

[Sandeep Kumar13]

Hi ,
Our organization wants to implement Devops in our Servicenow.
Please can any one provide detailed implementation plan, and what are the benefits we will get by adopting Devops
what modules in ServiceNow we can automate with Devops ?

Thanks in advance

[Amarjeet Pal]

Hello @Sandeep Kumar13 ,

Benefits of implementing DevOps in ServiceNow:

- Greater collaboration between development and operations teams.
- Faster time-to-market due to streamlined processes.
- Fewer errors because of increased automation.
- Improved visibility into development processes at all levels of the organization.
- Enhanced ability to meet customer needs quickly and efficiently.

Modules in ServiceNow You Can Automate with DevOps:

ServiceNow has a dedicated 'DevOps' module that allows integration with numerous external DevOps tools like Jira Software Cloud, Jenkins etc., through plugins to automate various tasks such as pulling information about commits, builds, deployments etc., automatically creating change requests based on certain triggers (like when a commit is made), automating the approval process for changes based on set rules etc.

Please find below link :

https://docs.servicenow.com/bundle/washingtondc-devops/page/product/enterprise-dev-ops/concept/dev-o...

Thanks

Amarjeet Pal

[Neeljy]

Implementing DevOps in ServiceNow can significantly enhance your organization's efficiency, collaboration, and agility in managing IT services and operations. Below is a detailed implementation plan along with the benefits of adopting DevOps and some modules in ServiceNow that can be automated:

Implementation Plan:

1. Assessment and Planning:

   • Evaluate the current state of your ServiceNow environment, including existing processes, tools, and workflows.
   • Identify pain points, bottlenecks, and areas for improvement.
   • Define goals and objectives for implementing DevOps in ServiceNow, such as improving release management, increasing automation, and enhancing collaboration between development and operations teams.

2. Education and Training:

   • Provide DevOps training sessions for teams involved in ServiceNow administration, development, and operations.
   • Educate team members on DevOps principles, practices, and tools relevant to ServiceNow.

3. Tool Selection and Integration:

   • Choose DevOps tools that integrate seamlessly with ServiceNow, such as Jenkins for CI/CD, Ansible or Puppet for configuration management, and Git for version control.
   • Configure integrations between ServiceNow and DevOps tools to automate workflows, such as incident management, change management, and service request fulfillment.

4. Infrastructure as Code (IaC):

   • Implement Infrastructure as Code (IaC) practices using tools like Terraform or ServiceNow's own IT Operations Management (ITOM) suite.
   • Define infrastructure configurations in code to enable automated provisioning, scaling, and management of IT resources.

5. Continuous Integration/Continuous Deployment (CI/CD):

   • Set up CI/CD pipelines for ServiceNow applications and configurations using tools like Jenkins.
   • Automate build, test, and deployment processes to accelerate release cycles and improve software quality.

6. Monitoring and Analytics:

   • Implement monitoring and analytics solutions within ServiceNow to track key performance indicators (KPIs), identify trends, and optimize IT operations.
   • Utilize ServiceNow Performance Analytics and Operational Intelligence modules for real-time insights and predictive analytics.

7. Collaboration and Communication:

   • Foster a culture of collaboration and communication between development, operations, and other IT teams.
   • Use ServiceNow's collaboration features, such as chat, notifications, and knowledge sharing, to facilitate cross-functional teamwork.

8. Continuous Improvement:

   • Continuously monitor and evaluate the effectiveness of DevOps practices in ServiceNow.
   • Solicit feedback from stakeholders and end-users to identify areas for further improvement and optimization.

Benefits of Adopting DevOps in ServiceNow:

1. Faster Time to Market: Streamline release cycles and automate repetitive tasks to accelerate the delivery of new features and updates.

2. Improved Quality and Stability: Implement CI/CD pipelines and automated testing to detect and prevent defects early in the development process, leading to higher software quality and system reliability.

3. Enhanced Collaboration: Break down silos between development, operations, and other IT teams by fostering collaboration, communication, and shared accountability.

4. Increased Efficiency: Automate manual tasks, such as incident resolution, change management, and configuration updates, to reduce errors and free up resources for more strategic initiatives.

5. Greater Visibility and Control: Gain real-time visibility into IT operations, performance metrics, and compliance status through centralized dashboards and reporting in ServiceNow.

6. Scalability and Flexibility: Leverage IaC and automation to dynamically provision and manage IT resources, enabling rapid scalability and adaptability to changing business needs.

Modules in ServiceNow that can be automated with DevOps:

1. Change Management: Automate the approval, testing, and deployment of changes to IT infrastructure and applications.

2. Incident Management: Implement automated incident response and resolution workflows to minimize downtime and service disruptions.

3. Configuration Management: Use IaC tools to automate the provisioning, configuration, and management of IT assets and resources.

4. Release Management: Set up CI/CD pipelines to automate the build, test, and deployment of ServiceNow applications and configurations.

5. Service Catalog: Enable self-service provisioning and fulfillment of IT services through automation and integration with DevOps tools.

6. IT Operations Management: Leverage automation to optimize IT operations, monitor system health, and proactively address performance issues.

By following this implementation plan and leveraging DevOps practices in ServiceNow, your organization can realize numerous benefits, including faster time to market, improved quality and stability, enhanced collaboration, and greater efficiency in managing IT services and operations.

[TanuR]

ServiceNow is a powerful platform that offers a huge variety of modules and functionalities for IT carrier control (ITSM), IT operations management (ITOM), and IT business management (ITBM). When it comes to automating ServiceNow techniques with DevOps practices, several modules can benefit from automation. Some of these modules consist of:

Incident Management: Automate incident response and determination tactics through integrating ServiceNow with DevOps equipment for incident detection, notification, prioritization, and remediation.

Change Management: Implement automated exchange control workflows to streamline the deployment of software modifications, updates, and releases even as making sure compliance with organizational policies and rules.

Configuration Management: Automate configuration item (CI) discovery, monitoring, and control to preserve an accurate and up-to-date configuration control database (CMDB) and support efficient change and incident management processes.

Service Catalog: Automate provider request success procedures through imposing self-provider portals, request workflows, and automated provisioning and fulfillment responsibilities the use of DevOps automation tools.

Continuous Integration/Continuous Deployment (CI/CD): Integrate ServiceNow with CI/CD pipelines to automate the construct, test, and deployment techniques for programs and infrastructure modifications, enabling quicker and extra reliable software program transport.

Release Management: Automate launch planning, scheduling, and coordination activities to boost up the discharge cycle and reduce guide errors and dependencies, improving standard release exceptional and reliability.

Problem Management: Implement automation for hassle identification, prognosis, and resolution to proactively come across and address recurring incidents and underlying problems, reducing suggest time to resolution (MTTR) and improving service reliability.

Event Management: Automate event correlation, enrichment, and remediation strategies to streamline occasion coping with and reduce alert fatigue, making sure well timed response to crucial incidents and minimizing provider disruptions.

By integrating ServiceNow with DevOps practices and automation gear, agencies can obtain extra agility, efficiency, and reliability of their IT provider shipping processes at the same time as improving collaboration between development, operations, and other IT teams.

[Senthilnathan R]

@Sandeep Kumar13 To add to what others have mentioned earlier, here are few videos which can help you to get started.

https://www.youtube.com/watch?v=YzVo7ga-JlE&ab_channel=ServiceNowCommunity 

 
ADO – Connect and Configure 

https://www.youtube.com/watch?v=jstqIuw_0aA&ab_channel=ServiceNowDocumentation 

ADO – Modelling a pipeline 

https://www.youtube.com/watch?v=WXeJitCHDfA&ab_channel=ServiceNowDocumentation