Solved: Knowledge article access counts - ServiceNow Community

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Is there a table or dashboard or something that would tell me how many users are accessing a specific article. I'm trying to figure out if some of the articles are even being used. Or, would I have to build a table and log click events for every article we have on the portal?

Thank you, Charles

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1 ACCEPTED SOLUTION

Hi @CharlesG2504556 ,

Please check the table [ kb_use ] for the details.

-Thanks,

AshishKMishra

Please mark this response as correct and helpful if it helps you can mark more that one reply as accepted solution

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3 REPLIES 3

Hi @CharlesG2504556 ,

Please check the table [ kb_use ] for the details.

-Thanks,

AshishKMishra

Please mark this response as correct and helpful if it helps you can mark more that one reply as accepted solution

@CharlesG2504556

Please refer to below support article:

How sys_view_count and kb_use table works? - Support and Troubleshooting (servicenow.com)

Table that stores the KB usage: kb_use

Also, a field on KB article "sys_view_count"

hey Charles

Is something like this what you are looking for?