Knowledge article access counts

[cgedney]

Is there a table or dashboard or something that would tell me how many users are accessing a specific article. I'm trying to figure out if some of the articles are even being used. Or, would I have to build a table and log click events for every article we have on the portal?

Thank you, Charles

[AshishKM · Accepted solution]

Hi @cgedney ,

Please check the table [ kb_use ] for the details.

-Thanks,

AshishKMishra

[Swapna Abburi]

@cgedney 

Please refer to below support article:

How sys_view_count and kb_use table works? - Support and Troubleshooting (servicenow.com)

Table that stores the KB usage: kb_use

Also, a field on KB article "sys_view_count"

[Casey4]

hey Charles

Is something like this what you are looking for?