Connecting to 3rd party tools that only support uni-directional integration

[snowdev8]

Hello,

A 3rd party planning tool that our organization is limited to inbound integrations only (due to tool limitations and capacity limitations). In other words, we can only poll this tool to get work items.
Given this , what is the best way to keep work items (stories, defects etc) in sync?
Should it be a scheduled job? Or is there a better way to do this.

[Vishal Jaswal]

Hello @snowdev8 

Yes, schedule job with x minutes interval(based upon your requirement) to run fix script which will have outbound rest message seems the option here or you can use flow as well.

Just ensure to have duplicate logic i.e not to bring over the already imported records rather new and updated.

[snowdev8]

My worry is that work items that were added or removed right before policy checks could miss items

[Dr Atul G- LNG]

Hi @snowdev8 

Yes, you can definitely do that. You can retrieve the data you need or send it to/from a third-party tool. By creating a flow, you can set up regular polling to manage this process.