The Zurich release has arrived! Interested in new features and functionalities? Click here for more

Digital Product Release and using the service_model table

MelanieS
Tera Contributor

Is is possible to utilize Digital Product Release using the service_model table in lieu of application_model?

Currently application_model is utilized for infrastructure and third party software whereas our proprietary software Products releasing are built out in Product service_model. We are eager to build out release policies and templates with DPR but it appears currently the software is hard coded to use application_model

5 REPLIES 5

Balaji39
ServiceNow Employee
ServiceNow Employee

Hi Melanie, Our goal is to deliver this capability in Q2 2025. However, it might spill over if we face any challenges. We'll definitely keep you posted as we prioritise our backlog.

 

Could you confirm if the records in Service Model table also corresponds to software? or, does it represent other entities (hardware, database, etc.) as well?

 

Thanks,

Balaji