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Digital Product Release - JIRA Mapping

smunoz995485307
Tera Contributor

4 weeks ago

Hi all, I have been assigned to configure the DPR workspace within ServiceNow. We have since configured our JIRA tool so we can see imports of work items and plans within our tool. However, my main ask is how are JIRA work items mapped into ServiceNow. Some spaces allow me to see Epics as Enhancements but Features are coming in as a Story despite it being a feature natively. These features are also not appearing under Product features within the Product overview. Is this the default configuration or where can I review the mapping for my JIRA items into ServiceNow ?

 

Thank you

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Tanushree Maiti
Tera Patron

3 weeks ago

Hi @smunoz995485307 

 

For Jira work item mapping with Servicenow,

Refer:

Integration with Jira using Jira Spoke   (Check the flow designer steps, how mapping is done)

https://www.youtube.com/watch?v=x28yXHsoyig

https://www.servicenow.com/community/itsm-forum/servicenow-to-jira-integration-set-up-guide/m-p/3512...

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
ServiceNow Jira Spoke: Connect and Test
ServiceNow Jira Spoke: Connect and Test
youtube.com/watch?v=x28yXHsoyig
Would you like to integrate your ServiceNow instance with Jira? Then this video is for you! Especially if you're NOT interested in using the Atlassian Jira Integration for Agile Development plug-in provided by ServiceNow OR you want to integrate Jira or test the integration in your Personal ...
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