Digital Product Release Workspace, Start Release is not working correctly

SMoore1881
Tera Contributor

‎05-29-2025 11:22 AM

I am working through an initial implementation of DPRW using demo data and have configured a release based on a stage based release template.  When attempting to 'Start Release' the confirmation modal appears, but no functional change takes place on the release record.  I am looking for suggestions on what may be required from a configuration standpoint to allow the release to 'Start'.  Thank you for your assistance. 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎05-30-2025 03:25 AM

Hi @SMoore1881 

I’m not 100% sure, but you can check the progress on the DPR dashboard and review the task status. After about a day, as time passes, you might start seeing the changes.

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Sai Teja1
ServiceNow Employee
ServiceNow Employee

‎06-02-2025 10:07 PM

Hi @SMoore1881,

 

Can you check if the below event record is available in your instance?

sys_ux_event.do?sys_id=39cca5d35b230010b913cbd59b81c752

 

If not, please repair the sn-canvas-chrome plugin

v_plugin.do?sys_id=com.sn_canvas_chrome

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