Does the Jira dev ops integration pull all the records locally or use an API to pull them in dynamic

[billgoodall]

Hello! we are looking at activating the Jira integration for DPR.

1. Does this integration pull all the issues locally?
   1. Like millions of records to store in SN data tables
2. Or does it use live API calls to query up the Jira issuses dynamically
   1. by issue key
   2. or by FixVersion (pulling in the related issue keys.

[Daxin]

Hi ,

When the Jira tool is connect  it will not automatically import every record in Jira. 

As a one-off import, you can choose the project and start & end date to import them into ServiceNow.

Further updates can be though webhooks configured at the jira. 

Hope this helps.

[billgoodall]

This is very helpful!!! 

To clarify, once the integration is running, how is it pulling issues? Only per user interaction, or some kind of job? Jira issues don't usually have a start/end date. They have a created date, and a resolved date. 

The Jira FixVersion does have a Start/End date, is that what you mean?

[billgoodall]

This is very helpful!!! 

To clarify, once the integration is running, how is it pulling issues? Only per user interaction, or some kind of job? Jira issues don't usualy have a start/end date. They have a created date, and a resolved date. 

The Jira FixVersion does have a Start/End date, is that what you mean? 

[Daxin]

Thanks.

When onboarding the tool, we can specify the start and end date in ServiceNow for importing historic record. 

Jira tickets created date during this window will be imported in to ServiceNow.

When the tool is successfully onboarded, a webhook will be created at Jira to push changes to ServiceNow. 

So whenever a jira ticket is created/updated after the integration, Jira pushes the ticket details to ServiceNow and a workitem record is created in ServiceNow.