DPR Approval Release Task and Delegates

[PamP]

We have delegates setup with "All notifications" set to true.

When we request approval on a DPR Release Approval Task, it only sends the approval to the Approver and not that person's delegate(s).

Is this expected behavior OOB?

[Dr Atul G- LNG]

Hi @PamP 

Please check this:

You can delegate:

• Approvals: The delegate can approve items on your behalf.
• Assignments: The delegate can view and work on tasks assigned to you.
• All notifications: The delegate receives a copy of email notifications sent to you, except those marked as Meeting Invitation.
  Note:

  • If the Approvals check box is selected but All notifications is not, the delegate does not receive approvals.
  • If your delegate gets email notifications, they will be the same email notifications sent to you. The delegate may be confused to see "Incident assigned to you" emails, so make sure they know they are a delegate.

[Tanushree Maiti]

Hi @PamP 

Refer: KB0815767 Delegate approval not created for users without the approver_user role 

Delegate approvals and tasks to another user 

[Tanushree Maiti]

Also check  @PamP 

refer this KB: KB0824652 Is it possible to delegate only specific approvals? 

Scripting: Notification Delegation 

Servicenow Documentation: Delegate approvals and tasks to another user