DPR - Mapping Personas and Roles

[Thomas Bohan]

After installing DPR, I found it difficult to know what Roles to assign to what Personas.

The documentation mentions Personas in https://www.servicenow.com/docs/bundle/xanadu-it-service-management/page/product/digital-product-rel...

• Release manager
• Release coordinator or Program manager
• Product manager
• Engineering lead

However, the documentation doesn't says what roles these personas should be assigned as per the new DPR roles created after installation:

• sn_dpr_model.product_enhancement_read - Read role for Product Enhancement table.
• sn_dpr_model.product_feature_create - Create role on Product Feature table in Digital Product Release Workspace
• sn_dpr_model.product_feature_delete - Delete Role for Product Feature table
• sn_dpr_model.product_feature_read - Read role for Product Feature table in Digital Product Release Workspace
• sn_dpr_model.product_feature_write
• sn_dpr_model.product_manager - Digital Product Manager
• sn_dpr_model.release_admin - Digital Product Release Admin
• sn_dpr_model.release_coordinator - Digital Product Release Coordinator
• sn_dpr_model.release_user Digital Product Release User
• sn_dpr_workspace.workspace_user Digital Product Release Workspace User

Can anybody provide some insights here please.

Thanks, Thomas

[Kieran Anson · Accepted solution]

ServiceNow leave it open as it's org dependent. Have you run through the DPR Process Workshop presentation where it calls out the decision points around roles? You want to focus on the following

• sn_dpr_model.product_manager - Manages products, scope, and features in upcoming versions. (e.g Product Manager, Product Owner)
• sn_dpr_model.release_admin - Define approval definitions, release policies, release templates. (e.g SME if following a citizen development model) 
• sn_dpr_model.release_coordinator - Approves scope, provides status updates, handles communications (e.g Engagement Manager, Business Analyst)
• sn_dpr_model.release_user - Any other individual that contributes (e.g Engineers, Business Analysts, Quality Assurance)

[Thomas Bohan]

Thanks @Kieran Anson. I will focus on those and will have a look through the presentation. Some of the other Now Create DPR materials look to be very helpful as well.
Cheers.

[Dr Atul G- LNG]

Hi @Thomas Bohan 

Agree with @Kieran Anson  here, DPR is very new and if you need more details, refer to Now Create workshop ppt.