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Non-approval task assignment within templates

Chris_W
Tera Contributor

‎09-17-2025 11:20 AM

Our release team is starting to move into Digital Product Release and one of the first things they have asked about is the ability to assign tasks within their release templates as that is not currently available. I know we can develop a customization to support this for them using like BRs, Flows and Decision Tables, etc. but would like to know/request if this is something on the DPR teams radar to enhance in the future. So in the template, if No is set for the approval task, instead of showing the approval policy choice list, instead show an optional assignment group reference field that would then automatically assign the release task to the assignment group at creation.

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Balaji39
ServiceNow Employee
ServiceNow Employee

‎09-17-2025 09:43 PM

Hi @Chris_W , we can achieve this without any customization even today.  This is currently a UX limitation though we can define the assignment group in the data model. We are currently designing a UX to address this concern and will soon be prioritized.

 

For now, you can navigate to sn_dpr_model_release_template.list table to open the respective release task record and define the assignment group for the tasks. This will ensure that the tasks are assigned to the right assignment groups as they are created.

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