Product Manager Roled user in DPR is unable to create Versions for Products

[AnkitaParab]

I have created 2 dummy users in my instance "dpr.product.manager1" and "dpr.product.manager2" and provided them "sn_dpr_model.product_manager" role. As per the ServiceNow docs, a product manager should be able to Request a new version for a product. But when I tried impersonating these users, I was able to request new version for the product, the version also got created, but the Name and Version was empty in it. But when I request it with my id (having admin role and sn_dpr_model.release_admin role), I can create it properly. Below is the screenshot attached, you can see, it has empty versions, which was created by the Product Manager's ID and the last version, having name in it, was created by my ID.

Can anyone help me understand here, if this is an existing issue or if I am missing here anything.

[Kieran Anson · Accepted solution]

Access Analyzer is a great tool where you believe there is an access issue. Below is OOB DPR which doesn't have a read restriction on the version field. However you might have a custom ACL

[Kieran Anson · Accepted solution]

Access Analyzer is a great tool where you believe there is an access issue. Below is OOB DPR which doesn't have a read restriction on the version field. However you might have a custom ACL

[AnkitaParab · Accepted solution]

Thank you, Kieran Anson. I did check the ACLs, as the Versions are from cmdb_software_product_model table, found write ACLs on "cmdb_software_product_model.name" and "cmdb_software_product_model.version" where I added the "sn_dpr_model.product_manager" in script for them to access it and it worked.