Update Release Scope in DPR Workspace to view related tasks
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07-23-2025 08:19 AM
In DPR workspace, under Releases->Release Scope we can view list of Related Tasks such as Incident, Problem, Requests that are part of a release. Similarly I want 'Incident Tasks' related list view here and so updated this system property as per product documentation Digital Product Release properties.
This is running as expected but when I try to add for 'change_request' this is not happening for me. How can we add change_request that are part of release under release scope in workspace view.
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07-23-2025 11:18 AM
Release is the origin of a Change. Not the other way round. Which is why it should not be shown there, even if there is a way.
Change Requests tied to a release has its own section on the Workspace. You are able to add Change Requests from here
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07-24-2025 07:42 AM
Hi @SnowDev & @Dr Atul G- LNG
Yes, we have 'Change Request' tab which shows overall list of change in system based on software model filters, but our requirement is to show list of change request that are related to release tasks like other tasks. For this do we need to update change request UI in UI builder to list only related change or create a separate view for this? also I am unable to edit couple of workspace widgets/page in UI builder for DPR workspace.
Basically we need to view list of Change requests that are tagged to Release, as we have migrated data from releaseV2 to DPR and related tasks of release are accessible in workspace under release scope for INC, PB, Req except for Change. Please let me know how can we implement this requirement or alternative solutions.
Thanks in advance
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07-24-2025 02:55 PM
Hi @sowndharyam
What you're looking for is not currently available out-of-the-box (OOTB) in DPR. At present, you can only implement such changes manually through scripting.
Also, how are you identifying or determining the "list of change requests that are related to release tasks like other tasks"? This is important because release tasks are separate from change requests. While you can display the related changes, the specific functionality you're asking for isn't directly available.
If you can provide more detailed information along with a screenshot, it will help us better understand your requirement and assist you more effectively.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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07-23-2025 11:41 AM
Hi @sowndharyam
It’s expected behavior. As per DPR, you can add the change(s), but it has no impact on the Release Cycle
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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