Changing DPM Widget

joshuahigha
Tera Contributor

Hi,

 

Within Digital Portfolio Management, is there a way of changing the colour of the widgets. 

 

Such as within the OOTB Open Incident widget when on the Run tab of a Business Service - can a threshold of some sort be added for example when Incidents are over 20 for this Business Service it is marked as Red to stand out

 

joshuahigha_0-1726145110974.png

Thank you

 

 

1 ACCEPTED SOLUTION

mikehall
ServiceNow Employee
ServiceNow Employee

It is not possible to change colors based on a threshold within the KPIs for DPM.  To accomplish a goal similar to this, you could use the Needs Attention feature of DPM.  On the home page, for each solution (i.e. a service) card, you can expose Needs Attention attributes (Open Incidents and ~7 others are set up OOB).  The admin can set a threshold for moderate and severe statuses for each type of solution.  When a count is severe, it is red.  For moderate, it is amber.  Otherwise, green.  Cards are sorted with the most severe cards/solutions showing first.  On top of these thresholds, each user of DPM can set personalized thresholds for these counts.  

 

However, once you drill down to the details page for that service (as an example), DPM surfaces the needs attention counts on the right rail (and in greater detail), but does not surface the statuses from the home page.  I will bring this up with our PM and designer as a potential feature to add.

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2 REPLIES 2

mikehall
ServiceNow Employee
ServiceNow Employee

It is not possible to change colors based on a threshold within the KPIs for DPM.  To accomplish a goal similar to this, you could use the Needs Attention feature of DPM.  On the home page, for each solution (i.e. a service) card, you can expose Needs Attention attributes (Open Incidents and ~7 others are set up OOB).  The admin can set a threshold for moderate and severe statuses for each type of solution.  When a count is severe, it is red.  For moderate, it is amber.  Otherwise, green.  Cards are sorted with the most severe cards/solutions showing first.  On top of these thresholds, each user of DPM can set personalized thresholds for these counts.  

 

However, once you drill down to the details page for that service (as an example), DPM surfaces the needs attention counts on the right rail (and in greater detail), but does not surface the statuses from the home page.  I will bring this up with our PM and designer as a potential feature to add.

Thank you Mike, appreciate the response that is good to know