DPM: Business Application Performance - Number of Open Incidents

[Khill]

I have a business app portfolio, but I've noticed that the score card " Number of Incidents" never increments when I have an open incident.  Can someone help me figure out why this is happening. 

[mikesisson · Accepted solution]

The KPI's are a day in the rears based on an overnight job.  Have you checked the following day after the incident was resolved and be sure that the incident is still related to the CI that relates to the Business Application.  For example if the incident was against the Application Service that is related to the Business Application then it should show up the following day after the job runs overnight.

[Khill]

That's what I thought. However, I ran the Job manually and the scores still did not show up. I did not resolve the incident. It is still open. Do I have to resolve or close the incident in order for the number to increment?

[mikesisson]

Please try that and let us know.  DPM KPI's are for trending so we want that incident to be locked in and closed before we trend on it.  Resolve and Close the incident and then check back in the morning or if you are in the lower environment have your developer run the overnight job manually and check.

[Khill]

Yes, this is in my dev instance and I manually ran the job after closing the incident. Strange thing is, I'm still seeing the incident under "Needs Attention". I'll report back once the job finishes.