Empty Data DPM

[joshuahigha]

Hi,

Within DPM workspace and accessing a Business Service offering - the KPI's are not picking up any data and are not populating the Widgets

Has anyone experienced this? It seems be associated to Availability, however when adding items on the DPM homepage it is displaying outages

Any assistance would be greatly appreciated 

Thanks

[Sandra Clendon]

Off the top of my head, some things to check are:

1. Have all the necessary CSDM connections been applied to your service?  Business Service -> Business Service Offering(s) -depends on-> Application Service(s) https://docs.servicenow.com/bundle/xanadu-it-service-management/page/product/digital-portfolio-manag...
2. Have you set up the KPI groups for your Service, Service Offering(s) and Application Service(s) https://www.servicenow.com/community/itsm-articles/digital-portfolio-management-what-are-kpi-groups/...
3. Are your incidents being associated with the right services?
4. Are the appropriate data collection jobs all active?
5. Have you waited until those data collection jobs have run at least once?
6. Have you checked the data source Knowledge Article in Product Docs to ensure the right data is available? https://docs.servicenow.com/bundle/xanadu-it-service-management/page/product/digital-portfolio-manag...
7. Have you set up availability commitments for your service offerings and/or application services?
8. Are you using outages on your instance?

[caitlinmarkham]

Hi johshuahigha, 

In addition to what Sandra shared, I can pass along this video that does a deep dive into KPIs and how data is populated, as well as different ways you can troubleshoot. https://www.youtube.com/watch?v=sUr5KdXL0mA&t=15s&pp=ygUmZHBtIGFjYWRlbXkgc2VyaWVzIHRyb3VibGVzaG9vdGl...