How to add a Technical service to multiple nodes?

[Ravish Shetty]

Hi all,

In the enterprise portfolio, we have defined one portfolio on the organization level and lines of business at the first layer and underneath them we have applications defined in the second layer. Now some of the technical services in our organization are used by multiple lines of business. It seems we can only tag a technical or business service to a single taxonomy node. Is there any workaround around this or we need to change our approach on how we do enterprise portfolios?

Thanks,

Ravish

[Ravish Shetty]

bump

[n_kaura]

@Ravish Shetty Currently, we don't support a service being mapped to enterprise portfolios at multiple taxonomy levels. 

For a more detailed explanation on how to implement a taxonomy structure. You can see more details about this concept here:

https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-portfolio-mana...

If you want to show that a single service supports multiple services, that should be done via dependency relationships from offering to offering (this offering depends on that offering). You can see the dependency relationships list in our service_portfolio record view on the offering record. This relationship can also be created via the service builder.