Hi Team,
I have a question regarding Asset Management and Purchase Order mapping in ServiceNow EAM/HAM.
I already have Purchase Orders with multiple PO lines. The Asset table contains a PO Number field, but it is currently stored as a string field instead of a reference field. Assets were imported after the PO records were created.
The imported assets are not properly mapping to the corresponding PO lines. Each PO line has a model associated with it, but the assets are not getting linked automatically based on the model and PO line relationship.
During the receiving stage, the system asks for Asset Tag and Serial Number manually instead of automatically associating the assets with the PO line items.
I am trying to achieve proper mapping between PO Number, PO Line, and Assets so that each asset associates with the correct PO line based on the model and receiving process.
My doubts are:
Since the PO Number on the asset is only a string field, could this be the reason the relationship is not being established?
What is the recommended approach to map already imported assets to existing PO lines?
Is there any standard way in EAM/HAM to retroactively associate assets with PO lines and receiving records?
Should I convert the PO field into a reference field or use any reconciliation or mapping process?
Any guidance or best practices would be greatly appreciated.
Thanks in advance!
