save as daft and submit button is not visible in the ESC portal

chandan2212 · ‎05-13-2025

Hi all,

ESC portal :when i checked i found that save as daft and submit button visible but when i impersonate some users i found that save as daft and submit button is not visible , Can you guide me

Thanks,

Chandan

SumanthDosapati · ‎05-13-2025

@chandan2212

Validate below steps :

1. If you are using ESC or SP portal

2. In line 431 of serverside script in sc cat item widget we have this line

data.draft_buttons_hidden_via_property = (gs.getProperty('glide.sc.disable.save_as_draft') == 'true') || (gs.getProperty('glide.sc.enable.save_as_draft.portal.' + data.portal_suffix) != 'true');

So check those properties.
If the issue still persists and not visible to only few users without any proper logic then create a support case with ServiceNow.

Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth

View solution in original post

SumanthDosapati · ‎05-13-2025

@chandan2212

This is a configuration at each catalog item level and not per user level. You need to tick the 'Hide save as draft' checkbox in each catalog item.

Example screenshot :

Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth

chandan2212 · ‎05-13-2025

@SumanthDosapati : i want to visible these save as draft and submit section to all the users but some of the users it is not visible , how to resolve this issue.

SumanthDosapati · ‎05-13-2025

@chandan2212

For same catalog item is it visible for few users and not for few?

Or is it a different catalog item?

chandan2212 · ‎05-13-2025

Some users it is working but some users not