save as daft and submit button is not visible in the ESC portal

[chandan2212]

Hi all,

ESC portal :when i checked i found that save as daft and submit button  visible but when i impersonate some users i found that save as daft and submit button is not visible , Can you guide me 

Thanks,

Chandan

[SumanthDosapati · Accepted solution]

@chandan2212 

Validate below steps :

1. If you are using ESC or SP portal

2. In line 431 of serverside script in sc cat item widget  we have this line 

data.draft_buttons_hidden_via_property = (gs.getProperty('glide.sc.disable.save_as_draft') == 'true') || (gs.getProperty('glide.sc.enable.save_as_draft.portal.' + data.portal_suffix) != 'true');

So check those properties.
If the issue still persists and not visible to only few users without any proper logic then create a support case with ServiceNow.

Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth

[Ankur Bawiskar]

@chandan2212 

if it's seen then it should be seen for all users.

are you using the OOTB widget or a custom one?

Did you check any script which is removing that?

If my response helped please mark it correct and close the thread so that it benefits future readers.