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05-13-2025 01:07 AM
Hi all,
ESC portal :when i checked i found that save as daft and submit button visible but when i impersonate some users i found that save as daft and submit button is not visible , Can you guide me
Thanks,
Chandan
Solved! Go to Solution.

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05-13-2025 01:53 AM
Validate below steps :
1. If you are using ESC or SP portal
2. In line 431 of serverside script in sc cat item widget we have this line
data.draft_buttons_hidden_via_property = (gs.getProperty('glide.sc.disable.save_as_draft') == 'true') || (gs.getProperty('glide.sc.enable.save_as_draft.portal.' + data.portal_suffix) != 'true');
So check those properties.
If the issue still persists and not visible to only few users without any proper logic then create a support case with ServiceNow.
Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth

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05-13-2025 01:21 AM
This is a configuration at each catalog item level and not per user level. You need to tick the 'Hide save as draft' checkbox in each catalog item.
Example screenshot :
Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth
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05-13-2025 01:25 AM
@SumanthDosapati : i want to visible these save as draft and submit section to all the users but some of the users it is not visible , how to resolve this issue.

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05-13-2025 01:31 AM
For same catalog item is it visible for few users and not for few?
Or is it a different catalog item?
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05-13-2025 01:33 AM
Some users it is working but some users not