Saving filters in Agent Workspace

MattJ4450833430
Mega Explorer

‎03-13-2024 08:27 AM

Is it possible to have filters saved in Agent Workspace so that the next time the user goes in they only see what they created the filter for? 

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3 REPLIES 3

Sunil62
Tera Contributor

‎08-01-2024 07:38 AM

Hi @MattJ4450833430 

 

Did you find solution for visibility of saved filters in SOW ? I am also looking for similar requirement.

 

Thanks,

Sunil Safare

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Sumanth16
Mega Patron
In response to Sunil62

‎08-01-2024 08:22 AM

Hi @Sunil62 , 

 

Please refer below thread:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0999091

 

 

Plz mark my solution as Accept, If you find it helpful.

 

 

Thanks & Regards,

Sumanth meda

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Gary Fawcett1
Tera Guru

3 weeks ago

I wish there was a fix for this? That article is no good as my account doesn't have permissions for it 😞

 

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