hide the closed option in the state field
Hi,In the incident form - how do I hide the closed option in the state field? Thank, Shir
Forum Posts
system scheduling
Hey,I need that every night (2:00 in the morning) the system should close requests that have been 30 days since they were opened and are still open.That is (statee will change from open to close)I am attaching an attempt to solve it by business rule:...
Make field unvisble in requested item
Hi,I've created an application form with a field called 'installations.' I want this field to be visible while filling out the application form but to disappear after the request is submitted. This is the application form: This is the form after it...
Creation of Flow Designer in combination with notification
Hi,I have an assignment that I need to create using FLOW DESIGNER: Receive an email that is received after clicking on the link (reopen) that we created in the notification (we created a click here button that opens a response email as soon as you cl...
creation flow designer
Hi, I need to create a flow designer that, in the first step, will receive an email as a result of clicking a link in a notification I have previously created. Thank.Shir
Notifications
Hi, I'm attempting to create an HTML notification that includes a variable representing the name of the manager associated with a request in our system. Can you guide me on how to accomplish this? Thank. Shir
Automating Hardware Asset Unassignment
Is there a way to have unassignments automated for when a Hardware asset is no longer in the environment due to hardware refresh? We DO NOT have HAMPro but are using HAM on Tokyo currently.
Duplication of an asset tag which is auto generated
Hi everyoneWhen A and B try to create 100 assets each at the same time through bulk either via backend or portal, asset tag is for few assets is being duplicated.We calling the script include from before business rule where the code is written in scr...
Managing assets and products in a MSP environment
Hi all, Not sure the best place to ask so will ask here. I am currently planning rolling out ITOM and ITAM across our Domain Sepearted MSP.One of the current problems I am trying to get my head around is our use cases and how we deal with what domain...
Asset Management (Endpoint) with uberAgent
Hi Community! Has anybody populated their CMDB with endpoint/workstation information coming from uberAgent? Their website talks about integration capabilities with ServiceNow, but I am unclear on what use case they are talking about exactly. If there...
Does ServiceNow able to provide the information of SW and HW End-of-life (EOL)/ End-of-Support (EOS)
Can ServiceNow able to provide the Software and Hardware End-of-life (EOL)/ End-of-Support (EOS) information which no need to manual input by administrator? For Software EOL, it can be provided by SAM Professional suite, is it true? How about the H...
Registry of Web Sites
Anyone have a Registry of Web Sites in ServiceNow? We want to create one in ServiceNow at the University of Chicago. If you have, can you share what you are doing?
Generate custom CSV file from multiple related tables using low-code
Hello Community, A few days back I got an interesting business requirement. I did lots of research, though I didn't find any concrete solution for the same. Today, I'm going to share the solution for the same so that it can help you. Use case: Genera...
How to configure the Enterprise Asset Workspace
Hello, I am trying out the Enterprise Asset Workspace on a demohub instance and would like to understand how I can configure the various items such as Important actions, Quick links, etc. I tried searching ServiceNow docs and general internet searche...
Tracking Contract/Asset relationship changes
Hello Team, I have a couple of questions regarding the relationships between Contract/Asset and Contract/CI relationships. We have found there are two way to relate infrastructure/apps with contracts:The relationship «Lease Instance» [ast_contract_i...
