system scheduling

Shir Sharvit
Tera Contributor

‎11-09-2023 02:13 AM

Hey,
I need that every night (2:00 in the morning) the system should close requests that have been 30 days since they were opened and are still open.
That is (statee will change from open to close)

I am attaching an attempt to solve it by business rule:

ShirSharvit_0-1699524659025.png

 

ShirSharvit_1-1699524693099.png

 

Thank, Shir.

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SLK Gupta
Tera Guru

‎11-09-2023 02:21 AM

Hi @Shir Sharvit,

 

In my opinion the best way to fulfill your requirement is through a Scheduled Job, rather than business rules. Because, In the business rule, the conditions you given will trigger only when someone update the records. But as you want it automatically get updated and moved to closed state at night 2:00. The best way would be Scheduled job @Shir Sharvit.

If my answer heps you in resolving your requirement anyway, please mark it as helpful @Shir Sharvit.

Thanks&Regards,
S. Lakshmikanth Gupta.

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Shir Sharvit
Tera Contributor
In response to SLK Gupta

‎11-09-2023 02:24 AM

Could you please show me a solution using the Scheduled Job method..

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