Unable to update password in Data Source.

[Nithya Devi]

Hi,

I am facing an issue in my instances with a data sources record where the XML file is retrieved from MFT location.

App Scope-Global

Table-Data Source(Group Reference)

Field type-password(2 way encrypted)

Dictionary attribute-is_legacy_password2=true.

When i enter a new password in the password field of Group Reference data source- and click update,the record loads but the password remains unchanged(old value).No error message is shown.I have admin with security admin role.

what might be the cause that fails to update the new password,and how to fix this.Could anyone suggest your views on this..

Thanks.

With Regards,

Nithya

[Nithya Devi]

Even,it is not working on list view..DO you have any other suggestion to change the password.

[RaghavSh]

can you share the screenshot of form, I ll check in PDI

[RaghavSh]

So passwords are not stores in simple text they are encrypted, if you change the password it will show you like this only.

Also if you do a show xml on form, you will see the encrypted string, it is never seen as simple text.

Follow  below link and run the script in background script to see the decrypted password:

https://www.servicenow.com/community/itsm-forum/how-to-decrypt-user-password/td-p/561097 

[Nithya Devi]

okay.But i need to update with new password..