Employee Center Academy: Upcoming & Past Sessions

[Pooja Gupta1]

Employee Center Academy is a series of sessions where the ServiceNow product team teaches how to do various Employee Center configurations, live, on an actual ServiceNow instance. We will have product experts on hand to demonstrate concepts, provide guidance, and answer your questions in a live setting.

Employee Center Academy sessions are scheduled tentatively for every third Wednesday of the month at 9:00 AM PT. You need to register one time for the Employee Center Academy series to receive automatic notifications for the upcoming sessions.

Upcoming Session:

• September 17, 2025 - Company Events

Join this session to learn how to publish and spotlight company events such as town halls and webinars, right from the Employee Center Pro portal using the new 'Company Event' functionality. We’ll walk you through the end-to-end publishing experience in a live demo, introduce the new calendar view for events, and show how the AI agent can surface event summaries and enable registrations—all through a conversational experience. Don’t miss this chance to see the full workflow in action!

• October 15, 2025 - Portal Performance Deep Dive

Join this session to learn expert tips and tricks from our product engineering team on how to manage portal performance before and after go-live. We’ll cover performance best practices, common pitfalls to avoid, and key configurations that can help ensure a smooth user experience from day one. Whether you're preparing for launch or optimizing post go-live, this session will equip you with actionable guidance to keep your portal running at its best.

• November 19, 2025 - Enhanced Requests Experience

Join this session to explore the enhanced Requests page experience which is designed for greater configurability, scalability, and control. We’ll walk through key updates including requester-type grouping, advanced filters, keyword search, and configurable request cards. You’ll also see how admins can manage tab visibility and bring in data from other tables to create a tailored, user-centric view. Don’t miss the live demo and expert tips to make the most of this powerful upgrade.

Register Here

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Watch the replay of our August 2025 session on Browser Extension for Employee Center

Explore past events by topics:

• Employee Center Deployment Journey
• Browse and Search Experiences
• Task Management & Integrations
• Employee Communications
• Omni-channel Experiences
• Other Portal Experiences

Employee Center Deployment Journey
Session Topic	Description
Migrating to Employee Center Pro	Learn tips and tricks on how to effectively migrate to a unified portal using Employee Center. Benefits of migrating to Employee Center Live demos Looking for more information on Migration? Check out our previous academy session here.
Design Techniques to kick start your Employee Center deployment	Employee Service Delivery trends and best practices Design thinking techniques to align stakeholders techniques for building an employee-centric taxonomy
Multi-phased deployment strategies for Employee Center	Strategies and customer insights on taking a multi-phased deployment approach for implementing a unified employee portal
Test, Deploy and Upgrade Employee Center	Working with Employee Center Applications Scopes Moving Employee Center changes to production Testing Employee Center
Designing an effective governance model for your employee portal	Understanding Portal Governance Examples of governance models Quick wins to get started with governance
Manage Portal Performance	Overview of Portal Performance Portal blocks that impact performance Best Practices Performance tests & demo
Organizational Change Management to drive product adoption	How to define adoption and activation for your organization? Learning best practices around Organizational Change Management through launch & adoption of "My ServiceNow"
Delivering Global Business Services via Employee Center	Overview of Global Business Services (GBS) Demo: Now-on-Now for GBS Demo: EC Pro for GBS

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Browse and Search Experiences
Session Topic	Description
Curated Experiences on Employee Center	What is curated experiences and how it drives employee-centric content discovery experiences across the portal Live walk-through of curated experiences components How to create new taxonomy
Mega Menu Configurations	Introductions to Mega Menu Configurations Advanced Portal Navigation Live Configurations demo
Guided Self-Service in Employee Center	Introduction to Guided Self-Service Guided Self-Service experience with Live Demo Additional guidance
Experience and Service Feedback	Experience & Service Feedback Overview Live Demo Additional resources Looking for more information on Experience & Service Feedback? Check out our previous academy session here.
Search Configurations (AI Search + Zing)	Understanding the ServiceNow’s Search capabilities Live demo of Employee Center Search experience
User Experience Analytics on Employee Center	Understanding how User Experience Analytics can enable customers to measure adoption, retention and additional usage KPIs to make better product and implementation decisions Live demo of enabling User Experience Analytics on Employee Center

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Task Management & Integrations
Session Topic	Description
Notifications for Employee Center	Notifications experience on Employee Center Portal Demo of end-user experience Configuring Notifications Demo of admin experience
Unified Tasks Experience	Tasks experience overview and demo Admin experience and demo Unifying the tasking experience across channels and applications
Approvals Hub	Introduction to Approvals Hub Concur & Workday integration Live configurations demo
Unified Employee Profile	Introduction to Unified Employee Profile & Org Chart Demo end-user experience Demo of admin experience
Manager Hub	Introduction to Manager Hub: Key Capabilities & Evolution Manager Hub Best Practices Live Demo: Walkthrough of Manager Hub Capabilities

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Employee Communications
Session Topic	Description
Content Analytics for Communication Content	Introduction to Content Analytics Content Publishing & Engagement dashboards Live demo
Content Experiences and Publishing on Employee Center	How Content Experiences and Content Publishing can enable you to communicate the right message to the appropriate audience Create and publish content as part of a campaign
Employee News	Employee News Overview Live Demo: Employee News Front End and Authoring Experience
Content ownership and management for Employee Communications	Introduction to Content Ownership and Management Content operation and dashboard Demo Additional guidance
Dynamic Topic Microsites and Rich Content Editor	What is Dynamic Topic Microsites and Rich Content Editor and guidance around related best practices Live demo of how to configure Dynamic Topic Microsites Looking for more information on Dynamic Topic Microsites? Check out our previous academy session here.
Portal Governance	Introduction to Portal Governance in order to understand how your organization makes decisions about experience management, taxonomy management and content management Employee center capabilities that help in governance
Content Governance	Understanding Content Governance Capabilities Live Demo: Walkthrough of Content Governance Capabilities
Employee Communications	Understanding employee communications capabilities with Employee Center Exploring employee communication capabilities in Employee Center Pro from the lens of content requester and content manager
Content Analytics & Campaigns	Understanding what is Campaigns and what is included in Content Analytics Live Demo: How to build a campaign? How to enable content analytics? Best Practices for creating effective campaigns

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Omni-channel Experiences
Session Topic	Description
Kiosk experience for deskless workers	Understanding who deskless workers are? Kiosk experience use cases Live walkthrough of how to configure EC Pro Kiosk
Mobile Configurations for Employee Center	Understanding Mobile platform and Now Mobile Live walkthrough of how to configure Now Mobile
Multi-department, Unified Virtual Agent	Guidance on securing and facilitating conversations across department through virtual agent How to configure and design a multi-department, unified virtual agent experience on Employee Center
Integrations with Conversational Interfaces (with a focus on Microsoft Teams integrations)	Walkthrough of installation and configuration of MS Teams integration

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Other Portal Experiences
Session Topic	Description
Service Catalog and Knowledge Experience on Employee Center	Understanding Service catalog experience for Employee Center and related best practices Understanding Knowledge management on Employee Center and related best practices
Personalization on Employee Center	Personalization options available with Employee Center – System driven vs User Driven Configuring system-driven and user-driven personalization on Employee Center
Localization and Multi-language support on Employee Center	Introduction to localization and multi-language support Configuring Employee Center for multi-language support – review what’s translated and can be translated
Universal Request	Understanding what is Universal Request Live Demo: Requesting help on the Employee Center Portal and transferring to other departments Leading Practices for Universal Request

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[Joel L]

Hello Pooja,

you might want to add the recent as well to this list, including the links mentioned in the chat and the slide deck if possible?

• Live on ServiceNow: WSD + HRSD: Employee Center: The what, why, and how of deployment

Kind regards 

Joel

[amrithaanayak]

Hi Joel,

The LOSN events are listed in the Employee Center - Live on ServiceNow Sessions page

This page is mainly for EC academy sessions.

Thanks,

Amritha

[Patti Peko]

When will the recording be posted for the Nov. 16th session "Design techniques to kick start your Employee Center deployment"?

[amrithaanayak]

Hi @Patti Peko ,  The recoriding is available in this link:

https://www.servicenow.com/community/employee-center-events/employee-center-academy-design-technique...

[Ashish Gupta3]

Hi @Pooja Gupta1 You mentioned about implementation guide for EC with demo data in Video session https://youtu.be/MQ_QoUnI1OU . Could you please share the link for the same?

[SmritiGupta]

Hi @Ashish Gupta3 please find the link to implementation guide here https://www.servicenow.com/community/employee-center-articles/setting-up-employee-center-with-demo-d...

[brittmetcalf]

Hi there,

There was a Manager Hub session on 10/18/2023. Has the recording bee uploaded? I could be missing it...

[SmritiGupta]

Hi @brittmetcalf - Here's the link for the Manager Hub recording - https://www.servicenow.com/community/employee-center-events/employee-center-academy-manager-hub/ev-p...

[RGFlores]

Is the link for the 2.21.24 presentation on feedback available, yet? I feel like I'm overlooking it, but can't seem to find it. Thank you! 🙂

[SmritiGupta]

Hey @RGFlores the recording for Experience & Service Feedback session has been updated in the list here. Please refer to the first link under Feature deep dives. 

[Ramya02]

HI All, I was personalizing employee center with different topics and sub categories and i deleted a lot of data without realizing that i will not be able to retrieve once deleted. could you please guide me on this - as to how i can get back the demo data please or is there a link to download the employee center demo data

[Pooja Gupta1]

Hi Ramya, you will have to repair the applications and reload the demo data. 

[Michael D_ Insu]

Hi.
Looking to get a sample general and targeted communication mocked up in my pdi and would like to know if there is a series or session(s) I could watch that covers setting up and using Content Experiences in Employee Center Pro? I see the linked entry from December, 2021 ( Quebec / Rome ) and was hoping for something maybe a little more recent ( Tokyo / Utah ).

Much thanks.

Michael

[SmritiGupta]

Hi @Michael D_ Insu - You could revisit our session on 'Dynamic Topic Microsites and Rich Content Editor'. You could also see the feature demo that we've provided on this page - https://www.servicenow.com/community/employee-center-articles/dynamic-topic-microsites/ta-p/2639266

Also, content experiences is now called Employee Communications, so it depends what kind of communication you are looking to explore for your portal - news articles, dynamic topic pages, events, banners, campaigns etc. Depending on each of these sub-topics, we have detailed academy sessions that you could revisit - most of it is up to date content. 

[Michael D_ Insu]

@SmritiGuptaThank you and will be looking for the sessions covering the the noted Employee Communications types to see which would best address how to effectively and more efficiently communicate with team members throughout the organization.
👍

[Alexander17]

Hi there, does anyone knows where the ppt is located of the Acedemy session about Global Business Services via Employee Center. This was an awesome session!!

[David Nottingha]

@Alexander17 Is this the one: https://www.youtube.com/watch?v=yzUV5DTQ8tk

Please mark helpful if It is!

[Julie21]

Hi. 
The link "Watch the replay of our March 2025 session on Unified Tasks Experience" at the top of the page seems to take me to a video from 2024 about how to get started with Employee Center? 

I wasn't able to attend the live webinar last time, so I'm hoping to be able to see the recording 🙂

/Julie. 

[Sarah_Caldwell]

@Pooja Gupta1  I see several recorded past sessions for ServiceNow integration with Microsoft Teams.  I know ServiceNow has zoom integrations as well.  Is there a recorded past session that walks through the Zoom integration experience?