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on
09-08-2021
05:59 PM
- edited on
07-21-2025
11:03 AM
by
SmritiGupta
1. What features are available with Employee Center vs Employee Center Pro?
|
Feature |
Employee Center |
Employee Center Pro |
|
Provides the ability for employees to request items/services |
Y |
Y |
|
Provides the ability to create and post employee-facing articles |
Y |
Y |
|
ServiceNow’s Live Agent and Virtual Agent |
Y Full VA requires HRSD Pro or ITSM Pro license. |
Y Full VA requires HRSD Pro or ITSM Pro license. |
|
Includes approval tasks, universal tasks, and other tasks/to-dos |
Y (approvals + universal tasks, if licensed) |
Y (approvals + campaigns tasks + HR tasks, if licensed + universal tasks, if licensed) |
|
Manage Requests/Cases Includes Incidents, Requests, HR cases (if licensed), and custom (if available) available) |
Y |
Y |
|
ServiceNow’s advanced cognitive search engine |
Y |
Y |
|
Dynamically created employee-centric browse experience based on a unified taxonomy across all content types |
Y (Dynamic topic pages with knowledge articles, catalog requests, and quick links) |
Y (Dynamic topic Microsites with knowledge articles, catalog requests, quick links, targeted communications, and related applications) |
|
Unified notifications experience on the portal for different tasks, activities, and other relevant information |
Y |
Y |
|
Ability to bookmark content from the portal and mobile views |
Y (Catalog requests, Knowledge articles and Topic Pages only) |
Y (Catalog requests, Knowledge articles, Topic Pages and applications) |
|
New, configurable employee profile page |
Y |
Y (Includes pre-configured HR profile widgets) |
|
Ability to recommend content to employees based on popularity or ML algorithms (if entitled) |
Y |
Y |
|
Enables employees with an intuitive Question-and-Answer (QnA) powered self-service |
Y |
Y |
|
Employee Communications |
N |
Y |
|
Integrated Experience & Service Feedback Gather quick feedback from your users on their user experiences and their service experiences |
N |
Y |
|
Provides an omnichannel unified experience to your employees to schedule and manage appointments across IT support or HR consultations |
N |
Y (Requires HRSD Pro or above) |
|
Contextual access to applications assigned to the Employee |
N |
Y |
|
(Concur and Workday Integration) |
N |
Y (Workday integration requires HRSD Pro+) |
|
N |
Y |
|
|
A community space for employees to connect, engage, and collaborate with other Employees |
N |
Y |
|
Organization Chart and Dotted Line Relationships A dedicated page to explore a co-worker’s org chart |
N |
Y |
|
Enterprise Search - External Content Connector Ability to search for content residing outside ServiceNow. Requires Integration Hub Starter. |
Y (Available with Integration Hub Starter v4 and Workflow Data Fabric with Yokohama EA) |
Y (Available with Integration Hub Starter v4 and Workflow Data Fabric with Yokohama EA) |
2. What widgets are available with Employee Center vs. Employee Center Pro?
Employee Center is built on the Service Portal Tech Stack, so all the 200+ widgets available with Service Portal are also available for Employee Center and Employee Center Pro.
The Employee Center store apps ship with additional widgets that are pre-configured for two portals. See below for details on Employee Center specific widgets and pages:
|
Global Header– including ‘More’ menu |
Y |
Y |
|
Mega Menu (Driven by unified taxonomy) |
Y |
Y |
|
Y |
Y |
|
|
Breadcrumbs (Breadcrumbs on Topic Pages) |
Y |
Y |
|
Y |
Y |
|
|
My Active Items (includes My Tasks or Todos Summary) |
Y |
Y |
|
Employee Center Requests |
Y |
Y |
|
Y |
Y |
|
|
Y |
Y |
|
|
Recommended for You *Note: If the Customer does not have Predictive Intelligence (PI) entitlement, this widget uses the Popularity algorithm If the Customer does have PI entitlement, this widget uses ML (Machine Learning) from the user’s profile |
Y* |
Y* |
| N |
Y |
|
|
Content Experiences Banner Widget |
N |
Y |
|
News, Calendar, Event, Image-based Link, Rich Text, Styled Content, URL, Video (a.k.a Content Publishing widgets) |
N |
Y |
|
App Launcher |
N |
Y |
| N |
Y |
|
|
Y |
Y |
|
|
Dynamic Topic Pages (Including Topic Header, Sub-Topics, Topic Content such as Support Resources, Quick Links on Topic Pages etc.) |
Y |
Y |
|
Y |
Y |
|
|
Employee Profile Page – EX: Profile Header, Profile Overview Widgets and including Org Chart |
Y (Org Chart only included with EC Pro) |
Y (includes HR profile widgets: My Contacts, My Delegates, and Employee Documents.) |
3. Is the quick links widget different from the existing quick links feature available with Content Delivery (CD)?
Yes, below are the key differences between the two widgets:
|
|
||
|
What is it? |
It is a new widget, shipped with Employee Center. There are two types: 1. The image-based quick links that are available on the home page. 2. The quick links on topic pages that provide easy access to the content of interest. |
It is a widget available with Content Experiences before the launch of Employee Center.
It is still available with EC pro and can provide quick access to an external URL on any page. |
|
How is it technically different? |
Its data model is defined to reference any existing catalog items/pages/kb or external URL and supports more digital assets such as icons in addition to the background image. |
The data model only supports URL tagging. |
|
Who is it available to? |
Available for all customers with Employee Center. |
Available only with HRSD Pro or EC Pro license. |
Refer to Explore Employee Center in product documentation to learn more.
Also, refer to the Employee Center Community Home page for additional FAQs.
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Hi @Pooja Gupta1 is there an updated comparison chart for the differences between EC and EC Pro?
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I'm curious about an updated comparison. This seems a bit old, but maybe it's up to date. We plan to upgrade to the Employee Center when we upgrade to Utah and can't decide if we should go Pro. Thanks.
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Check this out: Employee Center and Employee Center Pro (servicenow.com)
