Integrated Experience and Service Feedback is an Employee Center Pro capability launched with February 2024 release that allows organizations to capture continuous in-the-moment feedback at critical touch points across portal experience and service workflows. This feature helps experience owners and service owners to continuously improve their employee experience by enabling them to capture feedback at critical touch points, such as portal pages, mobile screens, service workflows, and email notifications.
With the May 2024 release, we iteratively enhanced this capability to integrate it with ServiceNow’s existing survey capability and incorporate more granular configurations options such as trigger points.
Are you interested in learning more about this new capability?
Join us for the monthly ongoing Launch and Learn Office Hour series for Integrated Experience & Service Feedback.
Upcoming Session:
The Integrated Experience & Service Feedback Launch and Learn Office Hours series has concluded, but we invite you to join our Employee Center Deployment Office Hours series, where you can ask any questions related to this topic and connect with our product and engineering teams.
Note: Once you register, you will automatically receive invites for the upcoming sessions in this series.
All our office hours are LIVE ONLY and the recording is not shared externally.
