Employee Center Notifications Feature: Frequently Asked Questions

[Ravi Kumar A]

Here’s a consolidated FAQ list for ServiceNow Employee Center notifications. 

EC Notifications Servicenow

General Questions

1. What are Employee Center notifications?
   Notifications provide a unified experience for tasks, activities, and updates within the portal, keeping employees informed about important responsibilities.

2. What is the purpose of notifications in the Employee Center?
   To ensure employees stay updated on critical tasks and events, enhancing workflow efficiency and communication.

3. How do Employee Center notifications improve the employee experience?
   Centralized notifications streamline access to relevant information, reducing frustration and improving usability.

4. Can notifications be targeted to specific employees or groups?
   Yes, based on role, location, department, or other criteria.

5. How does the Employee Center handle notifications across departments?
   It functions as a multi-departmental portal, consolidating updates from HR, IT, Finance, etc.

Functionality and Features

6. What types of notifications can I receive?

   • Task assignments
   • Approval requests
   • Company announcements
   • System updates
   • Deadline reminders
   • Policy changes
   • Training opportunities

7. Can I receive notifications on my mobile device?
   Yes, via push notifications through the mobile app.

8. Can employees take action directly from a notification?
   Yes, actions like approvals or acknowledgments can be completed within the notification interface.

9. How do I manage my notification preferences?
   Through profile settings, including frequency, delivery method, and notification types.

10. How do I disable unwanted notifications?
    You can deactivate specific notification types or devices in your profile settings.

Implementation and Usage

11. How can I get information posted to the Employee Center?
    Contact your Department Web Content Editor.

12. How do topic pages help with notifications?
    They organize content into categories, improving discoverability and relevance.

13. What if I'm not receiving expected notifications?

    • Check your email address and preferences
    • Ensure filters aren’t blocking notifications
    • Contact IT support if needed

14. Are notification settings customizable at the organizational level?
    Yes, admins can set defaults while allowing individual customization.

15. How secure are Employee Center notifications?
    They follow organizational security protocols to protect sensitive data.

Admin & Advanced Configuration

16. Can admins customize notification appearance?
    Yes, including bell icon behavior, unread count display, and visibility duration.

17. Can admins create custom notification content?
    Yes, with personalized placeholders, icons, and categories like critical or grouped.

18. What is notification grouping?
    Combines similar alerts (e.g., “Joe and 3 others commented”) to reduce clutter.

19. Can notifications extend to other channels like Slack or Teams?
    Yes, with additional setup, notifications can be pushed to collaboration platforms.

20. How can admins troubleshoot notification delivery issues?
    By checking configuration tables, trigger conditions, user roles, and permissions.

For more information, see Product Documentation – Notifications in Employee Center 
Configure notifications for portal.