Add Actions Button & Activity in My To-Dos in ESC portal

[Vishwa Pandya19]

Hello,

We are showing Incidents that are Resolved and pending resolution acceptance on My To-dos page.

We want to add below Actions button on My To-dos Page so that user can either resolve, reopen or close Incident.

Should show Actions below too:

Also, we want to add on activity section like below on the same page

Please guide on how to achieve this.

Thanks!

[Susan Britt]

You will have to create a new widget, which is then set on the Standard Ticket Configuration for your table (e.g., Incident) under the Action widget.  You can clone the existing one for Incident Standard Ticket Actions and make the necessary customizations.

[Vishwa Pandya19 · Accepted solution]

Putting an update here for anyone who lands on this page.

Was able to achieve the activity and attachment portion of the requirement via TO-DO Configuration.
Was able to achieve the actions section by replicating the INCIDENTUTILSSNC Script include and modifying it according to our needs and using the new custom script include in the Incident Standard Ticket Actions Widget.