Adding "Watch List" to Standard Ticket Configuration

[Mark Roethof]

Hi all,

On the "Standard Ticket Header" widget on the Employee Center, you can configure the fields which are visible, using Standard Ticket > Standard Ticket Configuration.

What I am after, is adding the Watch List. This is also shown in the Docs example (under number 6, Watch List is shown).

When adding Watch List though, no go, "The following fields 'Watch list' are not allowed in info region
" 😞 I will dig into the error to see if can find anything that way. Though another Docs page also actually mentioned that some fields can not be added.

Though... how was the Docs example then made? How did they add Watch List up there?

Any ideas?

Kind regards,
Mark

[pespinar]

Hi Loudigi, 

I think your solution is quite appealing. Could you share how do you implemented that?

Regards,
Pablo Espinar

[Niccolo]

How can we achieve this?

[Natahlie Nativi]

We tried doing this but only admin users can see the choices for this field. May we know how to configure this field?

[Michael Culhan1]

In HRSD, the Watch List field can be added to the Standard Ticket info region in the HR Service record (Opened for / Approver view, Subject person/ Task assignee view fields, how to article here https://incident.do/2023/11/29/servicenow-hrsd-adding-the-watch-list-to-the-standard-ticket-configur...).  In the screenshot from the docs above, it looks like this is a universal request in the context of HRSD.  Adding it from the Standard Ticket Configuration record (in ITSM for example) seems to be a whole different thing.

[pespinar]

Hi all,

this thread is quite interesting. I have realized that it is already implemented in the HR module. I have asked ServiceNow if it is also applicable to the regular Service Portal ticket.

Regards,
Pablo Espinar