Adding "Watch List" to Standard Ticket Configuration

Mark Roethof
Tera Patron
Tera Patron

Hi all,

On the "Standard Ticket Header" widget on the Employee Center, you can configure the fields which are visible, using Standard Ticket > Standard Ticket Configuration.

What I am after, is adding the Watch List. This is also shown in the Docs example (under number 6, Watch List is shown).

When adding Watch List though, no go, "The following fields 'Watch list' are not allowed in info region
" 😞 I will dig into the error to see if can find anything that way. Though another Docs page also actually mentioned that some fields can not be added.

Though... how was the Docs example then made? How did they add Watch List up there?

Any ideas?

Kind regards,
Mark

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Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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17 REPLIES 17

What did ServiceNow say?

They said it is not. ☹️

 

Pablo Espinar
ServiceNow Technical Lead at Holcim

We have an interest for this as well, related to INC or RITM type tickets. Has anyone submitted an idea for this? Happy to upvote it!