Agreed Mandatory Fields

[Nihar Patel]

As a Service Desk agent, when I raise an Incident, I expect to have to complete the agreed mandatory
fields, so that I capture the required minimum data for Incident submission.
I know that this is complete when I raise an Incident and I have to complete the agreed
mandatory fields. The following fields were suggested in the workshops:
- Caller
- Affected User
- Assignment group
- Short description
- Description
- Category
- Impact
- Urgency
Also:
- When the Caller is populated, the Affected User should be defaulted to the Caller but should be
able to be changed

[Kushal09]

Hi, I am struggling to understand what is the question here because this looks like a story. If it is to make the fields mandatory for the form there are a few ways to go about it:
1. Dictionary overrides

2. UI Policies

As for the affected user being populated and defaulting to the caller, you can have an on change client script which captures the value of the caller and sets it on the user field.

Please mark as helpful if I answered your query

[Anurag Tripathi]

Hi,

What is your question, this looks like the requirement you received ?