Ai Search on Idea list view

[HarrySmith]

Hi, I'm not sure if this is the correct forum but I have been doing some work around the Idea application and AI search, specifically adding it to a record producer to check if an idea has been raised with the same title before. I was wondering if it was possible to add AI Search on a typeahead search box in the IM Bubbles List View Wrapper widget?

[M Iftikhar]

Hi @HarrySmith, 

According to my research, you can implement AI search to a typeahead search box in your custom "IM Bubbles List View Wrapper" widget, I'm not sure about this widget as it is not available in PDI. The OOB typeahead search widgets are designed to work with either legacy search sources or AI Search, but integrating AI search into a different, specific widget involves modifying its code to call the AI Search APIs.

The general approach would be to update the widget's server script to use the AI Search script includes (like AISASearchUtil) to query your indexed 'idea' records. Here's the related post that can help:

Call AI Search Using Script - ServiceNow Community

and here's the link of script in include that you can use:

AISASearchUtil | Script Include | ServiceNow 

(FYI : just update your instance url to access this)

Also if you need further guidance on how AI search work or can work in service portals, refer these links please:

• AI Search in Service Portal
• AI Search

Hope this helps!

If my response helped, please mark it as the accepted solution and helpful so others can benefit as well.