Ai Search suggestion redirecting to wrong URL when I click on Request in suggested result.

[maboopathi]

I started facing this issue. When I click on Request in the given Image. I am getting the record producer on portal itself. Attached Image. But it should redirect me to the Request form.

[Tanushree Maiti · Accepted solution]

Hi @maboopathi 

Refer KB : KB1557015 AI Search 'Suggestion' and 'Recently viewed' navigation not working as expected after upgr... 

update the Script Include "SPSearchResultActions" .

[Tanushree Maiti · Accepted solution]

Hi @maboopathi 

Refer KB : KB1557015 AI Search 'Suggestion' and 'Recently viewed' navigation not working as expected after upgr... 

update the Script Include "SPSearchResultActions" .

[maboopathi]

Hi @Tanushree Maiti  , I deactivate the already existing script include and Imported this one. still I am facing the same issue.

[Tanushree Maiti]

okay @maboopathi . Checking for the alternatives.

[Tanushree Maiti · Accepted solution]

Hi @maboopathi 

Can you check this post and try the solution: https://www.servicenow.com/community/employee-center-forum/service-portal-search-bar-suggests-cat-it...

Also check : KB0812381 Record producer on service portal is not redirecting to the form after submitting