Anyone has Employee center Pro available to Prehires

Simran321
Tera Expert

‎09-05-2024 07:33 PM

Hi There,

 

Anyone has Employee Center Pro made available for Prehires? Can someone share with me how it is done in thier organization? Do you make all catalog items available to them? Have you built any page visible to them or microsite? I'll really appreciate if someone can share how this is done in your organization.

 

 

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Community Alums
Not applicable

‎09-05-2024 09:05 PM

Hi @Simran321 ,

You will get an overall picture around the setup from my answer : https://www.servicenow.com/community/itsm-forum/best-practices-new-hire-onboarding/m-p/464634

 

In general, as per my implementation experience, it all depends on the very organization for whom you are implementing for. i have used Lifecycle events for the same, where i had to configure activities for new hires, for example: i had to create an order guide to request for software, laptop, then to create a badge request via a catalog item, submit few documents, a record producer to fill a employee details form, so on..

 

When it comes down to roles, for new hires , we use "Client Roles"

ServiceNow provides these roles and modifying them is not recommended. These roles can be added to other roles or groups. There are two groups:
  • HR fulfillment support: sn_core_hrsm
  • HR Service Portal: sn_core_hrsp
Both roles contains conditions depending on the type of user:
  • Alumni (only used when you have the Alumni Service Center installed). For more information, see Setting up your Alumni Service Center.
  • Contingent
  • Contractor
  • Employee
  • Employment Type
  • Location
  • New Hire
  • New Hires Only
  • Office Based Employees
  • Remote Employees
SandeepDutta_0-1725595514600.png
Note: When creating an HR case and an employee does not display, ensure that the employee has any of the sn_hr_core_hrsm roles assigned. Also, when an employee cannot access the HR Service Portal, ensure any of the sn_hr_core_hrsp roles are assigned.
Client roles are defined and administered like regular roles. ServiceNow tracks them for licensing purposes.

Assignment of client role rules is defined in the Client role assignment rules module.

You can automatically assign the role to new hires when they are created in the platform. It's done via Role Assignment Rules. It validates if the start date is in the future and then assigns the role automatically. Once the Start date is passed, you can also setup to remove the role from the user.

 

 

 

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