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Anyone have experience how to show Knowledge article details on an approval task / approval page

Alex87
Tera Contributor

‎08-25-2023 02:14 AM

Hi there,

We would like to explore if it is possible to show Knowledge article details on a knowledge approval taks / activity. Anyone have experience and is happy to share where they configured this. So im talking about knowledge article body, author, creation date etc. 

 

Thank you

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8 REPLIES 8

Maik Skoddow
Tera Patron
Tera Patron

‎08-25-2023 02:32 AM - edited ‎08-25-2023 02:33 AM

Hi

you have to implement so-called approval summarizer.

Please watch the following video: https://www.youtube.com/watch?v=HEC47AN8DRU&t=602s

And more information is available on https://docs.servicenow.com/en-US/bundle/utah-servicenow-platform/page/administer/service-administra... 

Maik

0 Helpfuls

Alex87
Tera Contributor
In response to Maik Skoddow

‎08-25-2023 05:09 AM

Thank you Maik. But the new To-do configuration, should that not overrule it? The video talks about the backend approval page and not the front-end, what approvers sees.

0 Helpfuls

Maik Skoddow
Tera Patron
Tera Patron
In response to Alex87

‎08-25-2023 05:27 AM

Please provide a screenshot. At the moment I don't know where you are.

Maik

0 Helpfuls

Alex87
Tera Contributor
In response to Maik Skoddow

‎08-28-2023 12:16 AM - edited ‎08-28-2023 12:24 AM

Maik,

Im talking about two locations. One is the My Tasks page. So far i understood, this should be possible via the "To-dos Configuration" menu.

Alex87_0-1693206850023.png

 

Then the second area, is on the approval page. OOTB, Knowledge arcticle approvals are not display here. So below screenshot is from a different type of approval.

Alex87_1-1693206956001.png

Below is a screenshot what i would like to achieve.

Alex87_2-1693207446610.png