Anyone have experience how to show Knowledge article details on an approval task / approval page

[Alex87]

Hi there,

We would like to explore if it is possible to show Knowledge article details on a knowledge approval taks / activity. Anyone have experience and is happy to share where they configured this. So im talking about knowledge article body, author, creation date etc. 

Thank you

[developer88]

Hi @Alex87 ,

We have the same requirement can you please tell how did you achieved.

Thanks  

[Alex87]

nobody have reacted on it. and no i didnt achieved it. So far i know the approval summarizer is a backend approval form and not a to-do task or an approval form. Anyone have suggestion how to improve the knowledge approval task/page layout. The ServiceNow default one is very limit. 

[Steven Parker]

I know this is old, but I actually opened a support ticket on this.  This was their response.

The To-dos configuration brings in the detail on the to-do widget for each approval. /nav_to.do?uri=sn_hr_sp_todos_config.do?sys_id=23fb71a8731023002ceb31d7caf6a7b6

If the Details Fields is populated with "Approval For.Number" and "Approval.Short Description"

The "Approval for" field is a reference field that points to the task table.
Since KB articles are not extended from Task, the Approval for field is empty for these approvals, hence the details are not shown on the Todos

There is an Approving [document_id] field which references the approving record but is a Document ID type field that you cannot dot-walk with

You have to create a new To-do configuration to add the Task configuration. You cannot add any configuration to the OOB To-dos. 

If this is necessary for your business needs, you can raise an enhancement request.
You can submit an enhancement request through Idea Portal:
Please follow the below document on how to proceed with your request:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0755878

A enhancement request is already created for this issue and is under consideration
https://community.servicenow.com/community?id=view_idea&sysparm_idea_id=e9d616bddba444100be6a345ca96198c&sysparm_idea_table=x_snc_com_ideation_idea&sysparm_module_id=enhancement_requests

I got updated by our development team and they have added the feature here mentioned to the ServiceNow enhancement list for future releases.

So it sounds like to me, even if you tried to build something to show more detail on Knowledge approvals, since you can't dot-walk to the Approving (document_id) field, you would have no way to get to the details on the approval.  Most other approval source tables use can you "approval_for" and can dot walk to see more details, but not Knowledge because it isn't extended from the task table.

So I don't think there is anything that can be done here to be honest.  That's where I am with it anyway for our environment.

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[elaine10]

Thanks for your reply here. I am having the same issue and can't believe it still exists. Hopefully someday they make the user experience here a bit better without making us reinvent the wheel.