Approvals doesn't show up on "My Tasks" in Employee Center Portal

[rmaroti]

Hi everyone!

We have an issue where all of our users within instance does not see the approvals under "My Tasks" in Employee Center.

Can someone help me how to fix this?

[Ankur Bawiskar · Accepted solution]

@rmaroti 

Hope you are doing good.

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[Sandeep Rajput]

@rmaroti Please refer to this documentation https://www.servicenow.com/docs/bundle/yokohama-employee-service-management/page/product/employee-ce... to know the steps to configure the task filters.

Hope this helps.

[Ankur Bawiskar]

@rmaroti 

I could see in my instance and it's OOTB

Check if someone updated the conditions on this record

1. Navigate Employee Center --> Administration --> To-dos Configurations

2. Open Approvals Records (highlighted one in image below).

Right Click on Form header -> Show File Properties -> Check versions

Also check this link, check if user has correct approver role "sn_request_approver_read"

Approvals doesn't show up on "My Tasks" in Employee Center 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar · Accepted solution]

@rmaroti 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar · Accepted solution]

@rmaroti 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.