Approvals doesn't show up on "My Tasks" in Employee Center

[Irene M]

Hi everyone!

We have an issue where all of our users with ITIL roles does not see the approvals under "My Tasks" in Employee Center.

Can someone help me how to fix this?

[Himani_14]

Hi @Irene M ,

Could you please check once the filter conditions defined in To-dos Configurations of Open tab. Please refer screenshot/steps below for Navigation.

1. Navigate Employee Center --> Administration --> To-dos Configurations

2. Open Approvals Records (highlighted one in image below).

3. Check Conditions

Thanks

Himani

[Donna2]

I am having this same issue for itil role users not seeing Approvals under My Tasks.  When I added business_stakeholder role to the user/group  then they COULD see approvals under My Tasks

So my question is ... is this Role Based change for Employee Center My Tasks / Approvals visibility on Portal?

[Ankita40]

Hello All,

With the lines of code mentioned in the above replies i see the approval record is visible to end user too. This is incorrect to our knowledge.

Will it not have licensing issue??

We are facing similar issue too

KR,

Ankita

[Ravi Kumar A]

A list of reference items around approval hub are available here in documentation: approval experience reference