Attachment Variable not showing the Name of the attached file after I submit the catalog

Sivakumar6
Tera Contributor

‎09-21-2023 06:01 AM

Hi All,

 

I have an Catalog item which contain attachment type variable in it.Once i attach the file and and submit the form RITM is getting created in the portal view Option attachment variable gave me the sys_id of the attached record insted i want to show the file name.

Sivakumar6_1-1695301009259.png

 

After the form submits

Sivakumar6_2-1695301211685.png

 

Can somone help me how to show the attachment file name after the catalog submits.

 

Thanks

 

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2 REPLIES 2

Hemanth M1
Giga Sage
Giga Sage

‎09-22-2023 07:33 AM

Hi @Sivakumar6 ,

 

Have you checked in the platform view??? is it happening only on portal 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
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Sivakumar6
Tera Contributor
In response to Hemanth M1

‎09-25-2023 12:08 AM

After the catalog submission in platform view we have a ui policy to make this varoiable hidden in Reqitem and catalog task.

 

This is happening only on portal when we click options.

Thanks.

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