Banner image location

[Brian Sorensen]

Hi!
As we start to create our Employee Center, we want to update the banner, and use the one I have on SelfService

The issue is I can't find the original file anymore

Is there a spot that SN has it saved that I can redownload it from?

[Sakthi2]

Hi Brian,

If you are going to update the OOB Page -

1. Go to this site (Replace the instance) -

https://dev262598.service-now.com/sp_config?id=page_edit&p=ec_home&table=sp_container&sys_id=78582c4...

2. You will find the background image when you scroll down -

Please mark this answer as correct, if this had helped you.

Regards,

Sakthi Varun. H

[Brian Sorensen]

Thanks, but thats not the question

I know where to upload the NEW image to, 
I want to know WHERE SN stores my existing banner image that I have on the Self Service Portal

[Sakthi2 · Accepted solution]

Hi Brian,

Got it, please follow the below instructions -

1. Go to "sys_attachment" table.

2. add these query:

• content_type=image/png
• table_name=ZZ_YYsp_container
• 

3. Copy the sys_id of the records 

4. Paste it like this - instance url + sys_id +".iix".

Eg: "https://dev262598.service-now.com/cba9fc84c7e83110b1c6677703c26057.iix"

5. Right click on the image and click save as image. before saving it change the type as all files and rename it with an ending as .jpg

[Brian Sorensen]

This half worked, it showed me the default SP background, but we have a custom landing page
but I am going to see what I can find on this table

thanks!