Branding - What did you name your Employee Center Portal?

[Patti Peko]

For those who have implemented more than just ITSM on the Now Platform - for example IRM, ITSM, ITBM & ITOM - and are using the Employee Center Portal (Rome+)... what did you name your Employee Center Portal?

[Rob Sestito]

Hi there Patti,

For our company, IT has remained on the SP version for right now while HR was on ESC. We upgraded to the Employee Center Pro, and the name of the portal is still Employee Service Center, with the proper modifications to the form. The suffix remains esc as well, but the home page ID dashboard is what is new, along with the main menu and theme pointing to the newer portal - and made the necessary modifications going forward.

Is this what you are referring to, or was it something else?

Cheers,

-Rob

[Patti Peko]

Hi Rob, thanks for replying!  We're interested to know if other ServiceNow customers are giving their self-service portal an internal brand name in place of 'Employee Service Center'.

For instance, if the company name is ABC, is the self-service portal named and marketed as 'ABC Employee Gateway', 'ABC Service Central', 'Ask ABC', 'myServiceCenter', 'myServices' etc.

[Rob Sestito]

Oh I think I see what you mean - 

I would have to believe you can change the naming without issue. The main thing is making sure the homepage, catalog home page, main menu, kb home page, etc., are all connected correctly.

But when it comes to the Title and URL suffix for example (which would change the name of the portal), I believe you can rename it if you wanted to.

This here was Employee Service Center, and I changed it:

Now when I load the portal page up, the hover text should read that exactly as the home page:

If I am still missing your point - please let me know and I will stop trying... haha

Cheers,

-Rob

[Patti Peko]

Hi Rob, I'm interested in finding out what names other companies are using for their self-service portals.  (I don't need to know how it gets done in the back end.)